Working Solutions, a worldwide supplier of custom and bespoke kiosk software applications, has announced the latest release of their flagship security and monitoring application. Kiosk Monitor has been protecting and remotely supporting kiosk networks for over 10 years, and now, with the release of Kiosk Monitor 3.0, the solution offers even more significant benefits, with pricing options to suit all pockets. Here are just a few of the new features in Kiosk Monitor 3.0:-

• GOOGLE MAP geopositioning - Provides a map of position of each kiosk so that engineers can quickly check location and status.
• RSS feeds - Enables an overview of the status of the Estate of kiosks that can easily be accessed by any RSS-capable reader. Support Ticketing - Offers a built-in ticketing system, providing control over the support process, ensuring staff are working only prioritized kiosks. Integrates to 3rd party Ticketing systems for manual raising, updating and closing of tickets.
• Email / SMS Status Alert - Provides each engineer, responsible for a kiosk, an email and/or SMS text with details of the kiosk activity and triggered fault events.
• Plugins - Adds extra functionality and monitors the status of any custom devices using specific plugins e.g. barcode scanner, sensors, webcams etc.

Kiosk Monitor is unique in that it provides three separate solutions to suit any type of kiosk network requirement:-

1. Ideal for the budget restricted operator, System Watchdog can be purchased for a single one-off license fee with no on-going costs or monthly fees. This standalone solution requires only simple installation on the kiosk. It is then protected from any unwanted local or remote access, except via a password protected interface for engineers. The engineer locally configures the System Watchdog to react to trigger events and an email of all logged activity and alerts is sent every 24 hours. A full list of features can be found on the Kiosk Monitor website.
2. When up-time is more critical, and you need 24/7 remote access, configuration and diagnostics, there is the Site Manager. As the name suggests, this program enables much more than just a remote access interface, and communicates with the System Watchdog via Working Solutions secure hosted PLUS! Network servers. A full list of Site Manager features can be found on the Kiosk Monitor website.
3. Some company’s deploy their kiosks on their own networks and are prevented from connecting to external servers. That is where Kiosk Monitor’s Enterprise solution comes in. Clients are able to purchase server licenses, ensuring that all control of data and security is retained in-house.

As with all Working Solutions software solutions, Kiosk Monitor provides a platform onto which plugins can be added easily. This means that no matter what kind of peripheral device you have attached to your kiosk, there can be a plugin developed to monitor it. But the plugin function can also provide some interesting extra features. For example, the Webcam Viewer plugin enables the added security function of having ‘eyes’ on your kiosks, a useful deterrent for vandals. Then there is the Winbond System Watchdog plugin. You may already have this as a standard feature on your kiosk PC. If so then with this and many other types of Watchdog cards, we can make sure that the Kiosk Monitor System Watchdog works in tandem.

There are literally hundreds of security features built into System Watchdog and Site Manager, far too many to list in this document”, according to Paul Mayer, Sales & Marketing Manager at Working Solutions. “The best way to get an idea of what Kiosk Monitor can do is to head to the website and download a free trial version. We also carry out regular webinars for companies interested in becoming resellers or partners.