A premium level annual plan aimed at clients who have a limited internal support resources. It includes:- • Phone/Email Support for Use of Software • 2+4Hr Response - Guaranteed 2 hour response, and a subsequent 4 hour fix • 9am to 5pm GMT Response, Monday to Friday • Daily Proactive Monitoring • Weekly Reports • 3rd Party Liaison + Fault Resolution – For • Free Minor, and Major Software Upgrades • Router/Connectivity Support (N.B. Covers hardware and broadband services that we provide. Only best endeavours can be applied to 3rd Party items Refer to SLA (Service Level Agreement for details)
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