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Support - Platinum
An annual contract with 365 days a year cover. It includes:- • Phone/Email Support for Use of Software • 2+4Hr Response - Guaranteed 2 hour response, and a subsequent 4 hour fix • 9am to 5pm GMT Response, Monday to Sunday • Daily Proactive Monitoring • Weekly Reports • 3rd Party Liaison + Fault Resolution • Free Minor, and Major Software Upgrades • Router/Connectivity Support (N.B. Covers hardware and broadband services that we provide. Only best endeavours can be applied to 3rd Party items.
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