A mid-range annual support contract aimed at clients for whom proactive monitoring and reporting are important. It includes:- • Phone/Email Support for Use of Software • 2+4Hr - Guaranteed 2 hour response, and a subsequent 4 hour fix • 9am to 5pm GMT Response, Monday to Friday • Daily Proactive Monitoring • Weekly Reports • Free Minor Software Upgrades Refer to SLA (Service Level Agreement for details)
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