Experienced IT Support Engineer
Position: Experienced IT Support Engineer
Location: Leicester
Salary: Pro rata based upon skills and experience
The IT Support Engineer role is a permanent position for an individual looking to develop their existing skills and gain more exposure to a range of disciplines within a fast growing company. Existing team members include Technical Support, Creative and Development as well as admin and sales staff.
What you’ll do…
- Primary role is to support National and International customers with the use and implementation of our products. This may involve out of hours as required (remote)
- Occasional off-site support - Full Driving License required
- Hardware specification, ordering and stock management
- Testing of internal software releases
- Diagnosing and resolving a range of IT issues for clients both on site and remotely
- Building, installing and configuring hardware and software solutions
- Providing assistance to account managers in the development of appropriate solutions for clients
- Performing preventative maintenance activities
- Keeping client records and relevant support documentation up to date
Who will love this job…
- Have previous customer/client care or support experience
- Windows 7-10
- Networking solutions, TCP/IP, LAN and WAN technologies
- Microsoft MCSE 2003 or above qualification preferable or a minimum of two MCPs, studying toward full MCSE status, ideally in subjects appropriate to the Network Infrastructure and Advanced Infrastructure Solutions Competency
You should have…
- Analytical and problem solving skills
- Excellent interpersonal and customer handling skills
- Methodical and disciplined approach to work
- High degree of accuracy and attention to detail
- Ability to organise/prioritise work in an effective manner and work to a deadline
- Excellent communication skills (both verbal and written)
- The ability to work with minimal supervision
- The ability to learn quickly and a desire to develop in a technical capacity
- A team player who enjoys responsibilities and has fun.
To apply please email your CV to: recruitment@acquiredigital.com
No Agencies – previous applicants need not apply